Frequently asked questions

What are the delivery costs and options?


We only use Tracked Delivery our orders, Royal Mail, Myhermes and other courier services. All UK orders are sent in plain packaging with tracked delivery to your door. Free delivery on order over £30. For European customers, we offer tracked delivery at £4.99 postage for orders under £50. FREE DELIVERY on all orders over £50. Our system will automatically work out the postage for overseas customers when you place an order.




Is sistalk packaging discreet?


Yes! Your privacy is of the utmost importance to us and with our discreet packaging, you can shop with confidence. With totally plain packaging, the only person getting excited by your delivery is you. Only your postal info will appear on your parcel. There's absolutely no way of telling what's inside the package or who the sender is. We use plain padded bubble envelope or sturdy custom-made boxes for all our orders.




When will I receive my order?


We dispatch all orders the same day when placed before 3pm Monday to Friday. Parcels in the UK take 2 to 3 working days to arrive. So please take any Public Holiday and Bank Holiday days into account when expecting your order. EU delivery takes 3-5 working days to arrive. Please take any local Public Holiday days into account when expecting your order.




How Do I Track My Order?


The tracking code for your order is shown in the email we sent you when we dispatched your order. The email is from info@sistalk.co.uk and has the subject line Your order has been dispatched. The tracking code in the email links to the website of the postal service that will deliver your order. Clicking this link will take you to a web page where you can track the status of your order.





Our FREE GIFT & Voucher Rewards

Our FREE GIFT program (100% free, No spending required)


Working closely with our Designer business partners, we proudly offer FREE designer gifts to our subscribers and visitors.
No spending / Order required.
Just a few clicks and you get them for FREE. Just choose one designer item from Claim FREE Gift session. We have different Free Gifts to give away on a regular basis.
To claim your Free designer gift, please follow us on Facebook for updates.

• Only one Free gift each household per month
• Free gift cannot be returned for exchange
• Our monthly free gift offer is only available while stocks last




Free Gift with All orders


Working closely with our Designer business partners, we proudly offer FREE designer gifts to all our customers. One free gift per order. Log in to find the Voucher Code for the Free Gift you want, add the item into your basket. While completing your order, just apply the Voucher Code, the Free Gift is yours! • Free gift cannot be returned for a refund or exchange. • If you return your original order, you must return the free gift back to us at your own cost. If you wish to keep the gift, you will need to pay the current sale price. • Only one Free gift per order. The offer may not be used in conjunction with any other offers. • If you don't select a free gift after we have dispatched your order, you will need to pay the extra postage for us to send it to you. • If you decide to return a free gift to us, you must include all packaging and accessories • Our free gift offer is only available while stocks last. • These terms and conditions are final and non-negotiable.




Discount & Gift Voucher


Discount vouchers may be made available to you by Sistalk.co.uk. They entitle you to a saving off your shopping ("the Voucher"). Each Voucher will explain the saving and how it works. They are activated by entering codes into the checkout section of Sistalk UK website towards the end of your shop. We also offer Gift Vouchers available in £5, £10, £20, £30, £50 and £100 denominations and will be sent to your email address entered at checkout. We could also send vouchers directly to the gift recipient email address upon your request. To apply your gift voucher, the value of your basket must exceed the gift voucher amount, otherwise it will not show up. You may return an order (or single items) to us that were purchased with a Gift Voucher. We will then issue you with a Gift Voucher code for the sale price of the returned item. All returned items must abide by the normal Returns Policy. Gift Vouchers can be redeemed up to one year from the date of issue.





Use your Sistalk Monster Pub

Our Best Price Guarantee


As sistalk UK / EU official site & exclusive distributor, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.




Our one year manufacturing warranty


All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.




How return or exchange my product?


We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us. We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement. Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.





Security and Privacy

What is your privacy policy?


Privacy Policy We respect your privacy. When you shop with sistalk.uk, we may ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.

We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used. This information is only used for our own research and to improve our service to you.

Personal information you provide is used by us only for the following purposes: To improve your shopping experience at sistalk.uk To process your order Only with your permission, to notify you of products or special offers that may be of interest to you Information that we collect about you may be shared with third parties for the purpose of providing you with the sistalk.co.uk website, email services and delivery services and returns services. Third parties include but are not limited to the delivery services. Data Protection We treat all your personal information as confidential. We strictly comply with The UK Data Protection Act 1998. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Emails We hate junk mail too! We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery. Cookies We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing. No personally identifiable information is stored in these cookies. You can unsubscribe any time When you join Sistalk.uk email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send. Or you can send a message to our customer care department and we will unsubscribe you.




Is it safe to order online?


Yes, it is safe to shop at sistalk.uk with your credit or debit card. When you place an order with us and process your payment, your credit or debit card details are never stored on our systems. The only information we hold is 1) what products you've ordered and 2) your delivery address so that we know where we need to send the goods to. Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.




What will it say on my card statement?


Ordering from sistalk.co.uk is discreet. We will send your order in plain packaging and if you pay by card, your statement will also be discreet. Your credit card or bank statement will show a charge to Z&Z Partner Trading Ltd PayPal Statements Your PayPal account will show a charge to Z&Z Partner Trading Ltd. If PayPal has to charge your card for the transaction, your credit statement will show a charge to Z&Z Partner Trading Ltd





Price Guarantee, Product Warranty & Return Policy

Our Best Price Guarantee


As sistalk UK / EU official site & exclusive distributor, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.




Our one year manufacturing warranty


All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.




How return or exchange my product?


We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us. We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement. Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.





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