Frequently asked questions

Our Best Price Guarantee

As sistalk UK / EU official site & exclusive distributor, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.



Our one year manufacturing warranty

All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.



How return or exchange my product?

We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us. We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement. Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.



Our FREE GIFT & Voucher Rewards

Our Best Price Guarantee

As sistalk UK / EU official site & exclusive distributor, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.



Our one year manufacturing warranty

All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.



How return or exchange my product?

We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us. We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement. Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.



Use your Sistalk Monster Pub

My Sistalk product does not work and / or charge. What should I do?

To find out where the problem lies, please run through the following actions: Connect the charging cable to charge your sistalk product. If the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initially charges with a very low current to protect the battery. Make sure you have charged your toy for the recommended time - 4 hours to charge fully. Double-check the instructions - your monster pub product has a light that flashes during charging and a solid light to indicate that it is fully charged.



How to use Bluetooth connection?

After turning on the APP, turn on the mobile phone Bluetooth switch, long press the On/Off switch to wake up the little monster pub toy, Bluetooth will automatically connect. Bluetooth connection effective distance is 2 meters.



Can I use my Sistalk product in the shower?

Sistalk line is completely waterproof for up to 1 meter, your sistalk product is splash proof, but is not designed to be a deep waterproof. This basically means that it is fine
to clean the product according to the instructions in the manual, carefully avoiding submersion and getting water into the DC socket or around the buttons.
Using your sistalk product in a bathtub will invalidate our product warranty.



Is it safe to use a silicone-based lubricant with my sistalk product?

We recommend that you not use a silicone-based lubricant with your sistalk product, as this could make the silicone permanently tacky. A water-based lubricant is the safest option. If you wish to use a silicone-based lubricant, perform a patch-test first. You should also never use massage oil or hand cream as lubricants.



Security and Privacy

What is your privacy policy?

Privacy Policy We respect your privacy. When you shop with sistalk.uk, we may ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.

We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your Internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used. This information is only used for our own research and to improve our service to you.

Personal information you provide is used by us only for the following purposes: To improve your shopping experience at sistalk.uk To process your order Only with your permission, to notify you of products or special offers that may be of interest to you Information that we collect about you may be shared with third parties for the purpose of providing you with the sistalk.co.uk website, email services and delivery services and returns services. Third parties include but are not limited to the delivery services. Data Protection We treat all your personal information as confidential. We strictly comply with The UK Data Protection Act 1998. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Emails We hate junk mail too! We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery. Cookies We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing. No personally identifiable information is stored in these cookies. You can unsubscribe any time When you join Sistalk.uk email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send. Or you can send a message to our customer care department and we will unsubscribe you.



Is it safe to order online?

Yes, it is safe to shop at sistalk.uk with your credit or debit card. When you place an order with us and process your payment, your credit or debit card details are never stored on our systems. The only information we hold is 1) what products you've ordered and 2) your delivery address so that we know where we need to send the goods to. Your details are scrambled using 2048-bit Secure Sockets Layer (SSL) encryption.



What will it say on my card statement?

Ordering from sistalk.co.uk is discreet. We will send your order in plain packaging and if you pay by card, your statement will also be discreet. Your credit card or bank statement will show a charge to Z&Z Partner Trading Ltd PayPal Statements Your PayPal account will show a charge to Z&Z Partner Trading Ltd. If PayPal has to charge your card for the transaction, your credit statement will show a charge to Z&Z Partner Trading Ltd



Price Guarantee, Product Warranty & Return Policy

Our Best Price Guarantee

As sistalk UK / EU official site & exclusive distributor, We believe that if you order directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee.
All our business partners & retailers must comply the same price/promotion rules made by us.
If you find a lower price advertised on the internet or in store for the same product, we will beat that price with extra 10% discount.



Our one year manufacturing warranty

All our products are of the highest quality and come with one-year manufacturing warranty, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will replace the product free of charge.
The warranty covers working parts that affect the function of the product. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the product will void the warranty. Please keep your original purchase receipt from us or our authorized partner/retailers as evidence that the date of your claim falls within the warranty period.



How return or exchange my product?

We want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Simply contact us to confirm your return/exchange request and package all your items safely before returning it to us. We highly recommend obtaining a proof of postage when you send your return just in case it is lost in transit or there is any issue with us receiving it back. Don't forget to hold onto this until we've processed your refund or replacement. Please note:
• We cannot accept non-defective exchanges on items that have been opened.
• Used products are not be returned unless they are defective.
• Shipping charges will only be refunded in cases where our error caused the return.
• Pre-authorisation is required for all returns and exchanges.



Delivery & Returns
Delivery Information
Discreet Packaging 
Returns
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Please note: Kegel function only available on health version

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Copyright © 2018 sistalk.co.uk  Sistalk is a registered Trademark of Z&Z partner trading Ltd (U.K.) on behalf of sistalk.  Registered Company 10952409.

 All models are over 18. All rights reserved.